How a send works
An email in Giant Context is a design until it is sent. Writing the email and delivering it are two separate steps. The email is the content, meaning the subject, the layout and the copy. The send is the decision about who receives it and when. Mind makes that second decision and you approve it before anything leaves.
The trigger description
Every email carries a trigger description, a plain sentence that says when it should go out. It is not a rule you build in a flowchart. It is a sentence such as send this to new signups a few days after they join, or send this to contacts who read the pricing post but have not started a trial. Mind reads that description and works out who it applies to and when.
Mind plans the send and you approve it
When the time comes, Mind reads your CRM records and picks the contacts the send should reach. It reads who opened what, who clicked what, who is on which plan and who has gone quiet. It plans a time. Then it shows you the plan: the email, the recipients and when it goes out.
You review all of it. Change the recipients, move the timing, edit the email or approve it as it stands. Nothing sends until you do. As contacts behave differently the recipient list updates, so the plan reflects who fits now rather than who fit last week.
The Sends view
Your sends are under Sends in the Email app menu. Each planned send waits there for review before it goes out, and each completed send keeps its record afterwards. A row carries the status, the time, the email, the contact, the opens, the clicks and any error.
What you see after a send
Every send reports opens, clicks and unsubscribes. You can see how a send did, down to which recipients clicked.
Unsubscribing is final and it is global. When a contact unsubscribes it stops every future send to them, not only the one they were reading. Every email carries the unsubscribe link and it cannot be removed.
Common questions
Common questions
The email is the design, meaning the subject, the layout and the copy. The send is the delivery of that email to specific contacts at a specific time. One email can be sent more than once, and each send is planned and approved on its own.
Mind does, by reading your CRM records against the email's trigger description. It then shows you the planned recipients and timing for approval, and you can change any of it before it goes out.
Every future send to that contact stops across the project, not only the email they were reading.