How Your AI Finds Answers

Instead of guessing, the AI-powered chat searches your actual project content to provide accurate answers. Giant Context breaks down your knowledge base articles, website pages, and uploaded files into small, digestible chunks. This makes your content searchable by its underlying meaning, not just exact keyword matches. For example, if a visitor asks "how do I change my password?", the system can intelligently match that question to an article titled "Account Security Settings." Finally, the AI synthesizes these relevant chunks into a natural, conversational response and tracks its sources, allowing you to see exactly where each piece of information came from.

When you navigate to Chat > Conversations, you'll find a complete log of every interaction visitors have had with your embeddable chat widget. This table makes it easy to spot active or recent conversations quickly. You can click any row to open a specific conversation and read the full message history, starting from when it was first created.

Use the table's search and pagination tools to quickly filter by keyword or navigate through large volumes of chat history. If your widget is brand new and no conversations have taken place yet, the table will remain empty until visitors begin interacting with the chat.

Use this tab to permanently remove the chat app from your project. Because this action cannot be undone, you will be asked to confirm your decision before the deletion is finalized.